Professional Services
Expert IT Help, On Your Terms. Fast, flexible, on-demand, contract-free support when you need it most — reliable expertise that keeps your systems running smoothly.
Professional Services
Expert IT Help, On Your Terms. On-demand, contract-free support you can trust — fast, flexible, and always ready.
PROFESSIONAL SERVICE AREAS
Fast, flexible, and contract-free professional support.
On-demand IT help, no contracts
Expert troubleshooting
Server & network support
Rapid issue resolution
Website updates & maintenance
Email & DNS setup
Data backup & migration
Security reviews & hardening
Firewall & VPN setup
Software installs & updates
Database optimization
IT consulting & documentation
ON DEMAND
On-demand technical help at one low rate, billed in 15-minute increments. Get expert 2nd-level support without contracts.
MULTI SKILLED
All the skills you need, one request away. Troubleshooting for websites, databases, and code—HTML, PHP, .NET, JavaScript, and more.
ADVANCED SUPPORT
When issues go beyond basic support, rely on trusted experts serving businesses of all sizes. We solve problems so you don’t have to.
PROFESSIONAL SERVICES FAQ
Professional Services are for times when you need help beyond standard free support. These billable services cover advanced troubleshooting, server administration, and website or application issues not directly tied to our hosting platform.
Professional services are billed at the rate of $160.00 per hour and are available in minimum increments of 15 minutes at a rate of $40.00.
Absolutely. Our policy is to notify customers when a request qualifies as second-level support requiring Professional Services. We’ll provide a time estimate and proceed only after receiving your written approval.
A request for Professional Services can be made anytime through our support request page, or by logging into your customer control panel and making a request.
No. A support contract is not required to obtain professional services. Professional services are on-demand when requested.
Professional services typically are performed for requests that require a small amount of time. Design services are more project-related and will always come with a formal estimate and a Statement of Work (SOW).
A Professional Services request typically is made in response to a high-priority issue and thus is performed immediately. Time of day and severity will also play a role. For low or medium priority requests, the availability of a technician will also be a factor. Our goal is to provide Professional Services as fast and efficiently as the situation dictates.
Yes. All Professional Services are billed in 15-minute increments, with a 15-Minute minimum per request.