Email User Policy

Last updated: 06/28/2026

1. Introduction

This Email User Policy governs the use of email services provided by InfoQuest Technologies, Inc. (“InfoQuest,” “we,” “us,” or “our”). This policy applies to all customers, account holders, users, resellers, administrators, employees, contractors, and any other person who accesses or uses email services provided, hosted, routed, filtered, licensed, or supported by InfoQuest.

By using InfoQuest email services, you agree to comply with this policy, InfoQuest’s Terms of Service, Acceptable Use Policy, Email Abuse Policy, Privacy Policy, and any applicable service-specific agreement.

2. Email Services

InfoQuest email services may include hosted mailboxes, Hosted Exchange, webmail, mail routing, spam filtering, email storage, email authentication assistance, and related services.

Email services are provided for ordinary business and personal email use, including sending, receiving, composing, storing, and managing email messages. Email services may not be used for spam, abuse, fraud, unlawful activity, excessive bulk mail, or activity that damages InfoQuest’s systems, customers, network, IP reputation, or third-party providers.

3. Customer Responsibilities

You are responsible for all activity involving your email accounts, domains, users, devices, passwords, mail clients, applications, websites, scripts, and related services.

You are responsible for:

  • Maintaining secure passwords
  • Protecting mailbox credentials
  • Using multi-factor authentication where available
  • Securing computers, mobile devices, and mail clients
  • Removing access for former employees, contractors, or users
  • Monitoring mailbox storage and usage
  • Maintaining accurate account and domain contact information
  • Ensuring that all email users comply with InfoQuest policies
  • Promptly reporting suspected compromise, spam, phishing, or unauthorized access

4. Prohibited Email Activity

You may not use InfoQuest email services for unlawful, abusive, deceptive, harmful, or unauthorized activity.

Prohibited activity includes, but is not limited to:

  • Sending spam or unsolicited bulk email
  • Sending unsolicited commercial email without proper consent
  • Phishing, credential theft, impersonation, or fraud
  • Sending malware, viruses, ransomware, or harmful attachments
  • Using forged, misleading, or deceptive headers or sender information
  • Impersonating another person, company, brand, agency, or domain
  • Harassing, threatening, defaming, abusing, or intimidating others
  • Distributing illegal, obscene, exploitative, or harmful content
  • Using email services to harm or exploit minors
  • Using compromised accounts, scripts, devices, or websites to send mail
  • Operating open relays, insecure forms, or unauthorized mail systems
  • Sending email in a way that causes blocklisting or reputation damage
  • Violating applicable laws, including email marketing, privacy, or anti-spam laws

5. Bulk and Commercial Email

Bulk or commercial email may only be sent to recipients who have knowingly and specifically opted in to receive messages from the sender.

Commercial messages must comply with applicable laws and accepted email practices, including accurate sender information, non-deceptive subject lines, a valid reply method, a physical mailing address where required, and a clear working unsubscribe or opt-out process.

InfoQuest may require proof of opt-in, mailing list source, unsubscribe records, bounce handling, sending logs, or other information to investigate complaints or delivery issues.

6. Email Security and Compromised Accounts

If InfoQuest detects or receives reports of suspicious activity, spam, phishing, malware, excessive sending, unauthorized login attempts, or other signs of compromise, we may take immediate action to protect the affected account and InfoQuest systems.

Corrective action may include:

  • Resetting mailbox passwords
  • Disabling mailboxes
  • Suspending outbound mail
  • Rate limiting sending
  • Blocking suspicious logins
  • Suspending affected domains or services
  • Requiring customer remediation before restoring service
  • Charging administrative, cleanup, or reactivation fees where applicable

You remain responsible for activity that occurs through your email accounts, including activity caused by compromised credentials, infected devices, insecure applications, or unauthorized users.

7. Email Delivery

InfoQuest does not guarantee that email will be delivered to or accepted by every recipient, provider, spam filter, security system, or external mail server.

Email delivery may be affected by many factors outside InfoQuest’s control, including:

  • Recipient server policy
  • Spam filtering
  • Blocklists
  • IP or domain reputation
  • DNS configuration
  • SPF, DKIM, or DMARC records
  • Message content
  • Attachments
  • Sending volume
  • Rate limits
  • Third-party outages
  • Security policies of external providers

Allow-listing, DNS changes, spam filter adjustments, or log reviews do not guarantee delivery.

8. DNS and Email Authentication

You are responsible for maintaining accurate DNS records needed for email service, including MX, SPF, DKIM, and DMARC records where applicable.

Incorrect, missing, or externally managed DNS records may affect email delivery, spam filtering, authentication, reputation, and service availability.

InfoQuest may assist with DNS or authentication records, but you are responsible for verifying DNS configuration when DNS is hosted outside InfoQuest.

9. Storage, Retention, and Backups

You are responsible for maintaining copies or backups of important email data.

Unless a backup or archival service is specifically purchased and confirmed in writing, InfoQuest does not guarantee that email backups exist, are complete, are current, are restorable, or will be retained for any specific period of time.

Deleted email, expired accounts, cancelled services, suspended accounts, corrupted mailboxes, or data lost due to customer action, compromise, nonpayment, or service termination may not be recoverable.

10. Software, Webmail, and Mail Clients

Email services may be accessed through webmail, desktop mail clients, mobile devices, or third-party applications. You are responsible for configuring and securing any customer-managed devices, applications, mail clients, and software used to access email services.

InfoQuest is not responsible for issues caused by unsupported devices, outdated software, local computer problems, third-party mail clients, incorrect settings, operating system changes, browser issues, mobile device problems, or third-party application behavior.

11. InfoQuest Rights

InfoQuest reserves the right to manage, modify, suspend, restrict, disable, terminate, or refuse email services when necessary to protect InfoQuest, its customers, its network, its systems, its IP reputation, third-party providers, or the public.

InfoQuest may take action if email services are used for spam, abuse, fraud, unlawful activity, security threats, excessive usage, compromised account activity, blocklist-causing behavior, or activity that InfoQuest determines may create liability or operational risk.

12. Pricing and Service Changes

InfoQuest may modify email service pricing, features, storage limits, licensing, supported platforms, software, filtering systems, or related service terms at any time, subject to applicable agreements and notice requirements.

Third-party licensing, Microsoft licensing, filtering services, spam protection, storage, or other vendor-related costs may change and may affect pricing or service availability.

13. Suspension and Termination

InfoQuest may suspend or terminate email services if:

  • You violate this policy or any InfoQuest agreement
  • Your account is unpaid
  • Your mailbox, domain, device, website, or server is compromised
  • Your email activity causes spam complaints, blocklisting, or reputation damage
  • Your use creates risk to InfoQuest or third parties
  • You fail to respond to abuse, billing, or security notices
  • InfoQuest is required to do so by law, vendor policy, or provider requirement

Suspension or termination may result in loss of access to mailboxes, stored email, contacts, calendars, settings, and related data.

14. Disclaimer of Warranties

Email services are provided on an “as is” and “as available” basis.

InfoQuest makes no warranty that email services will be uninterrupted, error-free, fully secure, compatible with all devices or software, free from data loss, or accepted by all external mail systems.

15. Limitation of Liability

To the maximum extent permitted by law, InfoQuest is not liable for lost profits, lost business, lost data, lost email, failed delivery, delayed delivery, rejected messages, spam filtering, blocklisting, security incidents, compromised accounts, business interruption, or indirect, incidental, special, consequential, or punitive damages arising from use of email services.

16. Indemnification

You agree to indemnify, defend, and hold harmless InfoQuest, its officers, directors, employees, contractors, agents, affiliates, vendors, and providers from any claims, damages, losses, liabilities, costs, expenses, and attorneys’ fees arising out of or related to your use of email services, your users, your domains, your content, your violations of this policy, or activity occurring through your accounts or credentials.

17. Notices

InfoQuest may provide notices through the customer portal, support ticket system, email, invoice notices, website postings, or other reasonable communication methods.

Customers are responsible for maintaining accurate account contact information and monitoring notices from InfoQuest.

18. Changes to this Policy

InfoQuest may revise this Email User Policy at any time. Updates will be posted on the InfoQuest website or otherwise made available through InfoQuest’s normal communication methods.

Continued use of InfoQuest email services after changes are posted constitutes acceptance of the revised policy.