Acceptable Use Policy

Last updated: 06/28/2026

1. Introduction

This Acceptable Use Policy (“AUP”) governs the use of services provided by InfoQuest Technologies, Inc. (“InfoQuest,” “we,” “us,” or “our”). This policy applies to all customers, users, account holders, resellers, visitors, and anyone who accesses or uses InfoQuest services, systems, networks, servers, hosting platforms, email services, domain services, colocation services, or related products and services (collectively, the “Services”).

InfoQuest supports the lawful and responsible use of the Internet. We do not actively monitor customer content under normal circumstances and do not exercise editorial control over customer websites, email, files, applications, or other materials hosted or transmitted through the Services. However, we reserve the right to investigate, suspend, restrict, remove, block, or terminate Services when activity violates this AUP, our Terms of Service, applicable law, third-party provider rules, or creates risk to InfoQuest, our customers, our network, our IP reputation, or any third party.

This AUP should be read together with InfoQuest’s Terms of Service, Privacy Policy, Email Abuse Policy, Email User Policy, Domain Registration Agreement, and any other applicable service-specific agreements.

2. Prohibited Uses

You may not use the Services for unlawful, abusive, harmful, deceptive, disruptive, or unauthorized activity. Prohibited uses include, but are not limited to, the following:

Illegal Activity

Using the Services to violate any applicable local, state, federal, national, or international law, rule, regulation, court order, or governmental requirement.

Harm to Minors

Using the Services to harm, exploit, abuse, threaten, or attempt to harm minors in any way is strictly prohibited.

Threats, Harassment, and Abuse

Using the Services to transmit, publish, store, or distribute material that threatens, harasses, abuses, defames, intimidates, encourages violence, or promotes destruction of property.

Fraud and Deceptive Activity

Using the Services for fraud, scams, phishing, impersonation, fake invoices, deceptive offers, pyramid schemes, Ponzi schemes, chain letters, credential theft, financial scams, or any other misleading or fraudulent activity.

Forgery, Spoofing, and Impersonation

Adding, removing, modifying, or falsifying headers, sender information, DNS records, routing information, identity information, or other technical identifiers in a deceptive or misleading manner is prohibited. Impersonating any person, company, brand, government agency, or third party is prohibited.

Spam and Unsolicited Email

Using the Services to send unsolicited bulk email, unsolicited commercial email, spam, or messages that violate applicable email laws or accepted email practices is prohibited. Activities that facilitate spam, whether or not the email is sent directly through InfoQuest systems, are also prohibited.

Email Abuse and Compromised Mailboxes

Customers are responsible for securing their email accounts, passwords, devices, scripts, and applications. InfoQuest may suspend, rate limit, disable, block, or reset any mailbox, domain, account, or service involved in spam, phishing, malware distribution, excessive sending, blocklist activity, suspicious login activity, or other abusive email behavior.

Unauthorized Access and Security Violations

Using the Services to access, attempt to access, scan, probe, attack, exploit, or interfere with any account, system, network, device, software, server, or service without authorization is prohibited. This includes brute-force attacks, password attacks, vulnerability scanning, port scanning, credential stuffing, and attempts to bypass security controls.

Malware and Harmful Code

Hosting, transmitting, distributing, linking to, or facilitating malware, viruses, ransomware, spyware, botnets, command-and-control systems, exploit kits, malicious scripts, phishing kits, or other harmful code is prohibited.

Network Disruption

Using the Services in a way that disrupts, degrades, attacks, or interferes with InfoQuest systems, other customers, third-party networks, or the Internet is prohibited. This includes denial-of-service attacks, reflection or amplification attacks, abusive traffic, open proxies, open relays, open resolvers, resource exhaustion, and other unfriendly network activity.

Copyright, Trademark, and Intellectual Property Infringement

Using the Services to store, transmit, publish, distribute, or link to material that infringes copyrights, trademarks, patents, trade secrets, privacy rights, publicity rights, or other proprietary rights is prohibited.

Collection of Personal Data

Using the Services to collect, harvest, scrape, sell, or attempt to collect personal information about third parties without proper authorization or consent is prohibited.

Adult Content

InfoQuest prohibits the use of its Services to upload, store, host, publish, transmit, sell, or distribute adult content, sexually explicit content, obscene content, exploitative content, or content involving nudity or sexual activity. Any content involving minors, exploitation, abuse, trafficking, or non-consensual sexual material is strictly prohibited and may be reported to law enforcement.

Resource Abuse

Customers may not use the Services in a way that consumes excessive CPU, memory, disk, database, email, network, bandwidth, file count, or other system resources in a manner that negatively affects InfoQuest, other customers, or service performance.

Storage Abuse

Shared hosting and email services may not be used as general file storage, backup storage, archive storage, media storage, software mirrors, file distribution repositories, or offsite storage unless expressly permitted by the applicable service plan.

Bot, Crawler, Scraping, and AI Traffic Abuse

Using the Services to operate abusive bots, crawlers, scrapers, AI crawlers, automated traffic systems, or similar tools that overload systems, ignore reasonable access controls, violate third-party rights, or disrupt service is prohibited. InfoQuest may block, rate limit, or restrict automated traffic that negatively affects service availability, performance, or security.

Cryptocurrency Mining

Cryptocurrency mining or similar high-resource computational activity is prohibited unless expressly authorized in writing by InfoQuest.

IRC, Bots, and Chat Systems

IRC servers, IRC bots, IRC clients, and similar services are not permitted on InfoQuest shared hosting servers. Chat applications that do not use IRC may be permitted if they do not create abuse, security, or resource issues.

Reselling Services

Reselling InfoQuest Services without authorization is prohibited. Shared hosting and shared email plans may not be used to resell hosting or email services to multiple unrelated customers unless expressly authorized by InfoQuest.

3. Customer Security Responsibilities

Customers are responsible for securing their accounts, websites, applications, email accounts, databases, scripts, passwords, devices, control panels, and customer-managed software.

This includes keeping CMS platforms, plugins, themes, extensions, scripts, and applications updated and secure. Compromised WordPress sites, outdated plugins, vulnerable scripts, stolen credentials, and insecure mailboxes remain the customer’s responsibility.

If a customer account, website, application, mailbox, server, or service is compromised or causing abuse, InfoQuest may suspend, disable, restrict, quarantine, remove, or otherwise limit the affected service until the issue is resolved.

4. InfoQuest Enforcement Rights

InfoQuest may take any action it determines necessary to protect its Services, customers, network, systems, IP reputation, vendors, upstream providers, or third parties.

Actions may include, but are not limited to:

  • Issuing warnings
  • Suspending or restricting Services
  • Disabling websites, scripts, mailboxes, databases, or accounts
  • Blocking or filtering traffic
  • Rate limiting email, web, or network activity
  • Removing or quarantining harmful content
  • Changing or requiring password resets
  • Requiring customer cleanup or remediation
  • Billing for administrative time, cleanup, reactivation, or abuse handling
  • Terminating Services
  • Reporting activity to law enforcement, regulators, upstream providers, registries, or affected third parties
  • Taking legal action to stop violations or recover damages

InfoQuest is not liable for damages, data loss, business interruption, lost revenue, or other losses resulting from enforcement actions taken in good faith.

5. Reporting Abuse

Suspected violations of this AUP should be reported to:

abuse@infoquest.com

When possible, abuse reports should include:

  • The IP address, domain name, URL, email address, or service involved
  • The date and time of the activity, including time zone
  • A description of the suspected violation
  • Relevant logs, screenshots, URLs, message headers, or other evidence
  • Full email headers for email-related abuse reports

InfoQuest may investigate abuse reports at its discretion. Submission of an abuse report does not guarantee a specific action or response.

6. Customer Response to Abuse Notices

If InfoQuest notifies a customer of abuse, compromise, spam, malware, excessive usage, security issues, or other violations, the customer must respond promptly and take appropriate corrective action.

InfoQuest may require the customer to provide details about remediation steps taken. Failure to respond or correct the issue may result in continued suspension, additional restrictions, termination, or cleanup fees.

For security and tracking purposes, customer responses to abuse or support issues may be required through an authenticated InfoQuest support ticket or customer portal.

7. No Waiver

Failure by InfoQuest to enforce this AUP in any particular instance does not waive InfoQuest’s right to enforce this AUP in the future.

8. Revisions to this Policy

InfoQuest may revise, amend, or modify this AUP at any time. Updates will be posted on the InfoQuest website or otherwise made available through InfoQuest’s normal communication methods.

Continued use of the Services after changes are posted constitutes acceptance of the revised AUP.